Support
Where to look#
| Situation | Where to go |
|---|---|
| An error or problem occurs | Report a bug on the LETR AI website |
| Wondering how a feature works | The matching chapter of this manual |
| Need help with plans or a quote | Contact sales on Settings > Pricing |
| Questions about billing | Settings > Billing |
| Credits dropping faster than expected | "Usage breakdown by service" on Usage |
If you encounter a problem, use Report a bug. Include the time, feature, error message, and reproduction steps. Hide personal and sensitive information in attached screenshots. The development team reviews reports, but individual replies are not provided.
Common questions#
My project is stuck on Waiting. Projects stay in Waiting while the source is analyzed. Large files and long videos take longer. If it drags on, check that the file format and size are within the supported range.
An asset never moves past Indexing. The uploaded file is still being turned into an asset. It can be used as a project source once that finishes.
I invited someone but they are not in the member list. Until they accept, the invitation stays under Pending invitations. Accepting moves them into Admin members.
A menu is grayed out. Some menus in AI Signal are target-specific. Pick a brand or content item at the top of the screen to enable them.
Payment is not going through. Check that a payment method is registered under Settings > Billing.
Deleting your account#
Delete your account from Settings > Profile.
Account and contact details in screenshots are anonymized. Menus may vary by role and release.