Troubleshooting
Check these items before rerunning a job or deleting data.
If you encounter a problem, use Report a bug on the LETR AI website.
A button is missing or disabled#
- Confirm the active workspace.
- Check your member role and folder or group access.
- Check plan limits for members, storage, and credits.
A file will not upload#
- Check the extensions and maximum size shown in the upload dialog.
- Make sure the file is not encrypted or damaged.
- For an external drive, check the integration and source access.
- Try a sample file to isolate a source-file problem.
A project stays pending#
Analysis can take time. Reopen the project list to check its status. Repeated submissions can consume credits more than once. If an error appears or the status does not change for an extended period, record the time and project type before contacting support.
Edits do not appear to be saved#
Check the editor save indicator. If an error appears, keep a separate copy of your work and check your connection. Do not close or refresh the tab before confirming that saving completed.
An invitation email has not arrived#
Check the address, the recipient's spam folder, and Pending invitations. If the recipient has multiple accounts, make sure the signed-in account matches the invited email. Resend from the invitation's management menu rather than repeatedly sending new invitations.
Credits or payment look wrong#
Check the workspace, available credits, payment method, and history under Usage and Billing. If a payment is still processing, confirm its outcome before trying again.
Information to include in a bug report#
Provide the time, feature, expected behavior, exact error message, and reproduction steps. Redact names, email addresses, phone numbers, payment details, original content, and authentication information from screenshots. Never send passwords or access tokens.
The development team reviews bug reports, but individual replies are not provided.
Account and contact details in screenshots are anonymized. Menus may vary by role and release.